The American group Meta (ex-Facebook) assured on Tuesday that it had solved the global outage that affected the billions of users of its WhatsApp instant messaging service, one of the most popular in the world.
“We know people had trouble messaging on WhatsApp today,” a Meta spokesperson told AFP. “We have resolved the issue and apologize for any inconvenience.”
The cause of the failure has not yet been specified.
Hours earlier, DownDetector.com, which tracks digital service outages, reported seeing a large-scale WhatsApp outage.
“User reports indicate that WhatsApp has been experiencing problems since 9:17 a.m.” (7:17 a.m. GMT), European time, had detailed the site, listing several thousand reports from Internet users around the world.
The incident was then confirmed by Meta, which assured that everything was done to “restore WhatsApp for everyone as quickly as possible”.
According to reports on social media, users were unable to send messages or log into the service.
WhatsApp, which surpassed two billion users worldwide in February 2020, is one of the most popular free messengers in the world.
It was acquired by Facebook in 2014 for just over $19 billion, the largest acquisition ever made by Mark Zuckerberg’s group.
– #whatsappdown –
On Twitter, the #whatsappdown hashtag was among the most popular trends globally on Tuesday morning.
Users of the social network with the blue bird were ironic about the failure of instant messaging by predicting that Twitter would take advantage of it and experience an influx of connections.
After the service was restored, many netizens expressed their relief.
And on Instagram (Meta group), several million messages mentioned the outage under the hashtag #whatsapp.
Meta services, Facebook and Instagram social networks, as well as WhatsApp and Messenger messaging, have already been victims of an unprecedented giant outage last year.
The duration and scale of this interruption of four services used by billions of people had made it a major incident, so much so that Downdetector had then identified it as “the largest ever observed” by the networking giant. social.
Facebook had at the time acknowledged that the incident was linked to an error on their part and not to a technical problem.